Check out this listing for the solutions to common problems...
| Issue # |
Error |
Solution |
| 1 |
I have a client who keeps appearing on the 3 Month Tickler, even though they were disenrolled a long time ago |
The discontinued client keeps appearing on the 3Month Tickler because the KEC to discontinue the client was likely created before the validation was put in place to terminate the program. You will need to submit a DCR providing the inactive date and requesting that the inactive date be entered.
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| 2 |
The drop down menus on the OMA are blank! I can't even start an assessment! |
You're probably using Internet Explorer 8.0 ... you need to click on the Compatability View Button... see this page for instructions! |
| 3 |
I have a client who has already been closed and I’m trying to add the Partnership Date because it’s blank. I’m unable to because I’m getting error message: unable to access data, If this persists please contact the Help Desk. |
You are getting this error message because the Partnership Date you are trying to enter is before the date of the client’s program effective date in OMA. The client’s program effective date is incorrect. Verify with the IS System the correct program effective date.
Submit a DCR requesting the following:
- Request the client’s program effective date (provide date) be changed to the correct date.
- Request that the Inactive date in the KEC be temporarily removed so you can enter the missing Partnership Date in the Baseline.
- Enter the missing Partnership Date in the Baseline.
- Once you’ve completed the above steps the inactive date will be added back.
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I accidentally started an assessment...how do I get rid of it? |
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I click on this episode, and it doesn't let me start the assessment! |
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I don't see the episode! It's in the IS, but not in the OMA! |
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